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Terms of Sale
1. Background to These Terms of Service
Please read these terms carefully. Please review these Terms of Service carefully and make sure that you understand them before using the Website.
Legally binding. These Terms of Service constitute a legally binding agreement between you and Scandinavian Crayon Company AS.
Acceptance. By accessing this Website, you agree to be bound by these Terms of Service. If you do not accept these Terms of Service, you are not permitted to use the Website, and you should cease using the Website immediately.
Consumers only. The Products and other services offered on this Website are for consumers only – they are only to be used for non-commercial, non-business, private purposes by consumers. By accepting these Terms of Service, you promise to us that you are a consumer and not acting in the course of a business.
Termination. Scandinavian Crayon Company AS may change or discontinue the availability of the Website and at any time without prior notice.
When we use certain capitalised words in these Terms of Service, they have the specific meaning outlined either in this Section 2 or in the sentence where that term is defined. you will be able to spot definitions by looking out for terms that look like this: (“Defined Term”).
“Account” means your account on the Website, which is created when you register with us by completing the registration process on the Website.
“Order” means your order for the purchase of Products from us that you place via the Website. All derivatives of the word “Order” (such as “Ordered”) should be understood in the context outlined in this definition.
“Products” means the goods offered by us via the Website from time to time.
“Terms of Service” means the terms and conditions set out on this page.
“Website” means scandinaviancrayoncompany.com (including its subdomains), and any other associated interfaces, applications or websites owned or operated by Scandiborn from time to time.
“you” and “your” means an end-user of the Website.
3. Our Right to Vary These Terms of Service
Changes to these Terms of Service. From to time to time, we may make changes to these Terms of Service. If we do so, we will: (i) post those changes in an updated version of these Terms of Service on the Website; and (ii) where we consider the changes will materially or adversely affect you or your rights, notify you of such changes via email (where possible).
The latest version of these Terms of Service applies. Your use of the Website will always be subject to the latest version of these Terms of Service, which you can find at any time on this page. It is your responsibility to check this page periodically for changes.
4. Information About Scandinavian Crayon Company and our Contact Details
Who we are. This Website is operated by Scandinavian Crayon Company AS, a company incorporated and registered in Norway with company number 925 756 415 whose registered office is at Kveldssolvegen 221, 6057 Ellingsøy. In these Terms of Service, “Scandinavian Crayon Company”, “we”, “our” and “us” are all references to Scandinavian Crayon Company AS.
How to contact us. You can contact us by writing to: email@example.com
How we may contact you. If we have to contact you, we may do so by email to the address you provided when you went through the checkout process on the Website or that is registered on your Account from time to time.
5. Placing Orders
Terms of Sale. Our Terms of Sale apply any time you place an Order on our Website.
Account creation. Although you can go through the order process as a guest, you may choose to register for an Account. In that case, you will have to provide certain information about yourself as prompted during the account registration process on the Website.
Accurate and up-to-date information. If you do create an Account, all the registration information you submit should be truthful and accurate. If, for any reason, any information you submit is or becomes untruthful, inaccurate and/or incomplete, you should update that information to maintain its accuracy.
You are responsible for your Account. You are responsible for maintaining the confidentiality of your Account log-in information (including, for example, your username and password).
Unauthorised use of your Account. You should notify us immediately if you suspect or become aware of any unauthorised use of your Account or any other breach of its security.
8. Your Conduct
No harmful material. By downloading and/or using the Website, you agree not to upload, post, e-mail or otherwise send or transmit any material that contains viruses, Trojan horses, worms or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer software or hardware or telecommunications equipment associated with the Website.
Keep your details confidential. You agree and undertake to keep the username and password for your Account confidential, not to disclose your password to any other person, and not to permit any other person to log in to the Website using your username and password.
No interference. You agree not to interfere with the servers or networks connected to the Website, or otherwise jeopardise the correct functioning of the Website.
Other restrictions. You agree not to:
- attempt to reverse engineer or sell, export, license, modify, copy, distribute or transmit the Website to any third party, or otherwise attempt to derive the source code of the software (including the tools, methods, processes and infrastructure) that enables or underlies the Website;
- attempt to gain access to secured portions of the Website to which you do not possess access rights;
- impersonate any other person while using the Website;
- conduct yourself in a vulgar, offensive, harassing or objectionable manner while using the Website;
- resell or export the software associated with the Website;
- use the Website for any illegal purposes;
- use the Website to generate unsolicited advertisements or spam; or
- use any automatic or manual process to search or harvest information from the Website, or to interfere in any way with the proper functioning of the Website.
In providing you with access to the Website and permitting you to place Orders for Products via the Website, Scandiborn reserves the following rights (and in accessing, browsing or otherwise using the Website and/or placing any Order via the Website, you agree that Scandiborn will have the following rights):
- the right to refuse or withdraw your access to the Website in accordance with applicable laws (with or without notice) if we judge that you to have violated or breached any of these Terms of Service;
- the right to remove or amend any Products from the Website without giving you notice or any reason;
- the right to amend or update the Website, prices of any Products, and available payment methods from time to time; and
- the right to report you to the police or other judicial body if we believe in our sole and absolute discretion that your conduct (whether in using the Website, placing an Order for any Products or otherwise) is or may be unlawful.
10. Intellectual Property
Licence. Subject to these Terms of Service (in particular, the restrictions outlined in the previous section), Scandiborn grants you a licence to use and access the Website on the basis that this licence is:
- not a commercial licence – you can only access and use the Website for your own personal, non-commercial uses (i.e. not for any business purposes);
- non-transferable – you can’t pass this right to someone else;
- non-exclusive – other people can access and use the Website;
- revocable – we have the right to remove your ability to use the Website; and
- limited – the licence does not extend beyond what has just been described
Ownership. Scandinavian Crayon Company and/or its licensor(s) are the sole owners of the Website, which includes any software, domains, and content made available through the Website.
Termination of licence. Any unauthorised use of the Website will result in the automatic termination of the limited licence granted by us above. We reserve the right to terminate that limited licence without notice at any time following an unauthorised use by you of the Website.
All rights reserved. All trade marks, logos, trade dress, service names and service marks (“Marks”) displayed on the Website are Scandinavian Crayon Company’s property or the property of certain other third parties. You are not permitted to use these Marks without our prior written consent or the consent of such third party as may own the relevant Marks.
11. Your Content
Feedback and reviews. If, at any time, you send to us any feedback, reviews, creative ideas, suggestions, proposals, plans or other materials, whether through the Website, via email, by postal mail or otherwise, you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any such content without any compensation to you.
Publishing your reviews. In particular, by submitting any feedback or reviews to us, you agree that we may publish such feedback or reviews on our Website, on Product-specific pages and/or on advertising content displayed on third party sites, without seeking your prior consent. Where we do so, we may attribute your feedback or review to your first name, but will always ensure that you are not identified by your full name or any other identifiers.
12. Our Liability
We are responsible to you only for foreseeable loss and damage caused by us. If we fail to comply with these Terms of Service, we are only responsible for loss or damage you suffer that is a foreseeable result of our breaching these Terms of Service or failing to act with reasonable care and skill. We are not responsible for any loss or damage that is not a foreseeable result of our breaching these Terms of Service or failing to act with reasonable care and skill.
What we do not exclude. Nothing in these Terms of Service will limit or exclude our liability for:
- death or personal injury resulting from our negligence;
- fraud or fraudulent misrepresentation;
- your key legal rights as a consumer in connection with your purchase of Products; and
- any other liability that cannot be excluded or limited by applicable law.
We are not liable for business losses. This Website and the Products are only for domestic and private use. If you use the Products for any commercial, business or re‑sale purpose, we will have no liability to you for any loss of profit, loss of business, business interruption or loss of business opportunity.
Do not rely on information available on our Website. The content on our Website is provided for general information only. It is not intended to amount to advice on which you should rely. Although we make reasonable efforts to update the information on our Website, we make no representations, warranties or guarantees, whether express or implied, that the content on our Website is accurate, complete or up to date.
We are not liable for events outside our control. We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations that is caused by events outside our reasonable control (“Force Majeure Event”). A Force Majeure Event includes any act, event, non-happening, omission accident or Act of God beyond our reasonable control. Our performance of our obligations under these Terms of Service is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations under the Terms of Service may be performed despite the Force Majeure Event.
We are not liable for Product unavailability. In case of unavailability of Products before or after you place an Order, we will not be liable for any loss you suffer nor liable to you for any damages as a result of the unavailability of such Product(s), to the fullest extent permitted by applicable law. We also reserve the right to limit the sale of certain Products to specific countries or regions.
Website provided ‘as is’ and ‘as available’. We provide the Website to you ‘as is’ and ‘as available’. To the fullest extent permitted by applicable law, we disclaim any implied terms as to title, merchantability, fitness for a particular purpose and non-infringement. In particular, we do not guarantee, represent or warrant that your use of the Website will be uninterrupted, timely, secure or error-free.
Your indemnification. To the fullest extent permitted by applicable law, you agree to indemnify us, defend us and hold us harmless against any claim or demand by any third party resulting from, or arising out of, your breach of these Terms of Service.
We are not responsible for websites we link to. Where our Website contains links to other sites and resources provided by third parties, these links are provided for your information only. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them. We have no control over the contents of those sites or resources.
Disputes. These Terms of Service are governed by Norwegian law and we both agree to submit to the non‑exclusive jurisdiction of the Norwegian courts. If you are a resident of a country in the European Economic Area (EEA), you may bring a claim to enforce your consumer protection rights in connection with these Terms of Service in Norway or in the EEA country in which you live.
Nobody else has any rights under these Terms of Service. These Terms of Service are between you and us, and no other person will have any rights to enforce any of the relevant terms.
Even if we delay enforcing our rights under these Terms of Service, we can still enforce them later. If we do not insist immediately that you do anything you are required to do under these Terms of Service, or if we delay taking steps against you in respect of your breaching these Terms of Service, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.
If a court finds part of these Terms of Service illegal, the rest will continue in force. Each of the sections of these Terms of Service operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining sections will remain in full force and effect.
Scandiborn may transfer its rights under these Terms of Service to someone else. Scandiborn may transfer its rights and obligations under these Terms of Service to another organisation – for example, this could include another member of Scandinavian Crayon Company’s group of companies or someone who buys its business. We will take reasonable steps to ensure that any such transfer does not affect your rights under these Terms of Service.
Personal agreement. The agreement formed under these Terms of Service is personal to you, and you cannot transfer any of your rights under them to any other person without our prior express written consent.
Email counts as ‘in writing’. When we use the words “writing” or “written” in these Terms of Service, this includes emails. For contractual purposes, you: (i) consent to receiving communications from us by email; and (ii) agree that all communications that we provide to you by email satisfy any legal requirement that such communications would satisfy if it were be in a hardcopy writing.
Delivery and returns
Where do you ship from
We ship from Ålesund, Norway and use Bring for your packages which will be delivered straight to your mailbox.
What does shipping cost?
We charge a flat rate of 55kr for shipping. Orders over 998kr will receive free shipping.
How long until my order is delivered?
Once your order is ready we ship with Bring. Package in the letterbox and Klimaneutral service package. Bring takes from 2-7 working days to deliver from Scandinavian Crayon Company and home to you. Depending on where you live and which day you book. If your package is sent with a package in a letterbox, but there is no room or is too big for your letterbox, an extra 1-2 days.
How can I track my order?
You will receive a tracking number with your shipping confirmation.
Right of withdrawal
How to make a return:
- Print out and fill in the right of withdrawal form which can be downloaded from the website (remember to mark with your order number and whether you want a return or credit note).
- Pack the item securely and send the item to Kveldssolvegen 221, Ålesund, 6057. We will send a credit note or return the money to your account when we receive the item.
- The return must be sent within 14 days and you cover the return.
Right of withdrawal
Unless the agreement is exempt from the right of cancellation, the buyer can cancel the purchase of the goods in accordance with the Right of Cancellation Act.
The buyer must notify the seller of using the right of withdrawal within 14 days of the deadline starting to run. The deadline includes all calendar days. If the deadline ends on a Saturday, holiday or bank holiday, the deadline is extended to the nearest working day.
The withdrawal period is deemed to have been met if notification is sent before the end of the period. The buyer has the burden of proof that the right of withdrawal has been exercised, and the notification should therefore be made in writing (right of withdrawal form, e-mail or letter).
The cancellation period starts to run:
- When purchasing individual items, the cancellation period will run from the day after the item(s) have been received.
If the purchase consists of several deliveries, the cancellation period will run from the day after the last delivery has been received.
- The withdrawal period is extended to 12 months after the end of the original period if the seller does not inform the seller of the existence of a right of withdrawal and a standardized withdrawal form before the conclusion of the agreement. The same applies in the event of a lack of information on terms, deadlines and procedures for using the right of withdrawal. If the trader makes sure to provide the information during these 12 months, the cancellation period still expires 14 days after the day the buyer received the information.
When using the right of withdrawal, the goods must be returned to the seller without undue delay and no later than 14 days from the notification of the use of the right of withdrawal being given. The buyer covers the direct costs of returning the item, unless otherwise agreed or the seller has failed to state that the buyer must cover the return costs. The seller cannot set a fee for the buyer’s use of the right of withdrawal.
The buyer can try or test the goods in a proper way to determine the nature, properties and function of the goods, without the right of withdrawal being lost. If the examination or testing of the goods goes beyond what is reasonable and necessary, the buyer may be held liable for any reduced value of the goods.
The seller is obliged to repay the purchase price to the buyer without undue delay, and no later than 14 days from the seller receiving notification of the buyer’s decision to exercise the right of withdrawal. The seller has the right to withhold payment until he has received the goods from the buyer, or until the buyer has submitted documentation that the goods have been sent back.
What are SCC crayons made of?
Our crayons are made with beeswax, natural vegetable (rapeseed and coconut) waxes and environmentally safe pigment. The non-GMO rapeseed wax is produced in Europe and to EU regulations. The rapeseed wax is blended with a small amount of coconut wax which is produced in the Philippines.
Note from manufacturer:
Coconut oil we source is majority from: South East Asia (Philippines and/or Indonesia) and to a very minor extend: Papua New Guinea and Ivory Coast. Coconut is supplied from small holders and farmers and grown as an additional crop opportunity. Coconut is a slow growing tree and takes 15-20 years before it starts to generate a crop. The trees are not cut down, the nuts are harvested. The trees grow in sandy soil, high humidity areas and there is generally no deforestation involved due to its slow growing nature and soil requirements.
Cutting the copra off the tree is done by using 4 m long sharp poles, the trees are not felled.
Every effort is made to ensure that all our ingredients have been manufactured safely and to the highest standards.
Are there any care instructions for our crayons?
The crayons must be kept out of direct sunlight, and stored in a safe dry place away from children when not in use.
Are your crayons washable?
Our crayons are meant for use on paper and card. They are not designed specifically to be washed off, however if this were to happen try using a cloth wet with warm water to help clean up.
Will they leave a stain on their hands?
Yes, like many art products the crayons can leave a mark on kids’ hands. They can also be slightly sticky. This is because we use natural ingredients like beeswax. Wash hands as usual after use.
Why are there little bits of crayon when used?
When used the crayon can leave little ‘bits’ of wax. This is the nature of natural crayons. We avoid the use of chemicals in our crayons that alters the behaviour of the wax.
Why are they not exactly the same size?
Our crayons are lovingly handcrafted as we try to keep our production process as sustainable as possible. For this reason there will be a small variance in shapes and sizes but will not affect quality or use.
Our thank you card is made from seeded paper. Seed Paper is a biodegradable eco- paper made with recycled and sustainably sourced materials which have been embedded with seeds. When the paper is planted the paper composts away, all that
will be left behind is flowers. The thank you card is a European non-invasive wild flower mix.
Although our products are designed for children, this Site is not intended for children and we do not knowingly collect data relating to them.
2. Who we are
Scandinavian Crayon Company AS is a limited company registered in Norway with registered company number 925 756 415 and has its registered office at Kveldssolvegen 221, 6057 Ellingsøy. SCC is the controller and responsible for your personal data.
Please contact us on the details above if you have any questions regarding our use of your personal data.
You have the right at any time to contact the Norwegian Information Commissioner’s Office (Datatilsynet), who is the Norwegian regulator for data protection issues (www.datatilsynet.no). We would, however, like to resolve any issues or concerns you may have before you approach the Datatilsynet so please contact us first.
3. Our WordPress Platform
Our webstore is currently hosted by WordPress. When purchasing products from our webstore you will be using customer facing applications and payment processing services such as Shop and Shop Pay. Despite the use of the WordPress platform, SCC remain ultimately responsible for the personal data we collect and will be considered as data controller for the purposes of the European Union Regulation 2016/679 (the “General Data Protection Regulation” or “GDPR”)
For further details of how WordPress will use your personal data as a customer of SCC, please refer to WordPress’ data protection policy at: https://nb.wordpress.org/about/privacy/
It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.
5. Third-party links
Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).
We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:
- Identity Data includes first name, maiden name, last name, username or similar identifier, marital status, title, date of birth and gender.
- Contact Data includes billing address, delivery address, email address and telephone numbers.
- Financial Data includes bank account and payment card details.
- Transaction Data includes details about payments to and from you and other details of products and services you have purchased from us.
- Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.
- Profile Data includes your username and password, purchases or orders made by you, your interests, preferences, feedback and survey responses.
- Usage Data includes information about how you use our website, products and services.
- Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences.
We do not collect any special categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health, and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.
Where we need to collect personal data by law, or under the terms of a contract we have with you, and you fail to provide that data when requested, you may not be able to complete your purchase of our products. In this case, we may have to cancel an order you have placed with us, but we will notify you if this is the case.
We use different methods to collect data from and about you including:
- Direct interactions. You may give us your Identity, Contact and Financial Data by filling in forms or by corresponding with us. This includes personal data you provide when you:
- create an account on our website;
- order our products;
- subscribe to our service or publications;
- request marketing to be sent to you;
- enter a competition, promotion or survey; or
- give us feedback or contact us.
- Third parties or publicly available sources. We will receive personal data about you from various third parties as set out below:
- analytics providers such as Google;
- advertising networks; and
- search information providers.
- Contact, Financial and Transaction Data from providers of technical, payment and delivery services such as Shopify.
- Identity and Contact Data from publicly available sources such as Companies House and the Electoral Register based inside the UK and/ or Brønnøysundregristriet and the electoral register in Norway.8. How we use your personal data
We will only use your personal data in the following circumstances:
- Where we need enter into a contract with you for the purchase of our products;
- Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests; and / or
- Where we need to comply with a legal obligation.
Purposes for which we will use your personal data
We have set out below, in a table format, a description of all the ways we plan to use your personal data, and which of the legal bases we rely on to do so.
|Purpose/Activity||Type of data||Basis for processing|
|To register you as a new customer or open an account with us||
|Entering into a contract with you for the purchase and supply of our products.|
To process and deliver your order including:
(a) Manage payments, fees and charges
(b) Collect and recover money owed to us
(e) Marketing and Communications
(a) Performance of a contract with you
(b) Necessary for our legitimate interests
To manage our relationship with you which will include:
(b) Asking you to leave a review or take a survey
(d) Marketing and Communications
(a) Performance of a contract with you
(b) Necessary to comply with a legal obligation
(c) Necessary for our legitimate interests (to keep our records updated and to study how customers use our products/services)
|To enable you to partake in a prize draw, competition or complete a survey||
(e) Marketing and Communications
(a) Performance of a contract with you
(b) Necessary for our legitimate interests (to study how customers use our products/services, to develop them and grow our business)
|To administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data)||
(a) Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise)
(b) Necessary to comply with a legal obligation
|To deliver relevant website content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you||
(e) Marketing and Communications
|Necessary for our legitimate interests (to study how customers use our products/services, to develop them, to grow our business and to inform our marketing strategy)|
|To use data analytics to improve our website, products/services, marketing, customer relationships and experiences||
|Necessary for our legitimate interests (to define types of customers for our products and services, to keep our website updated and relevant, to develop our business and to inform our marketing strategy)|
|To make suggestions and recommendations to you about goods or services that may be of interest to you||
(f) Marketing and Communications
|Necessary for our legitimate interests (to develop our products/services and grow our business)|
We aim to provide you with choices regarding certain personal data uses, particularly around marketing and advertising.
Promotional offers from us
We may use your Identity, Contact, Technical, Usage and Profile Data to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which products, services and offers may be relevant for you.
You will receive marketing communications from us if you have requested information from us or purchased products from us and you have not opted out of receiving marketing information. You may unsubscribe or opt out of any email marketing communications at any time by contracting us or choosing the “unsubscribe” option at the bottom of an email.
We will get your express opt-in consent before we share your personal data with any third party for marketing purposes.
You can ask us or third parties to stop sending you marketing messages at any time by following the opt-out links on any marketing message sent to you or by contacting us at any time.
Where you opt out of receiving these marketing messages, this will not apply to personal data provided to us as a result of purchasing our products, the submission of any complaints or other transactions.
11. Change of purpose
We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose.
If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.
Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.
12. Disclosures of your personal data
We may share your personal data with the parties set out below for the purposes set out in the table above:
- External Third Parties as described below.
- Specific third parties listed in the table above, including Shopify and the providers of payment applications integrated into the Shopify platform.
For the purposes of this data policy External Third Parties include:
- Service providers acting as processors who provide IT and system administration services.
- Professional advisers including lawyers, bankers, auditors and insurers who provide consultancy, banking, legal, insurance and accounting services.
- HM Revenue & Customs, regulators and other authorities based in either Norway or the United Kingdom who require reporting of processing activities in certain circumstances.
13. International transfers
We do not transfer your personal data outside of the EEA.
14. Data Security
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.
We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
15. How long will you store my personal data for?
We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.
In order to comply with local taxation and anti-money laundering laws, we have to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for six years after they cease being customers.
In some circumstances you can ask us to delete your data: see below for further information.
In some circumstances we will anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes, in which case we may use this information indefinitely without further notice to you.
Under certain circumstances, you have rights under data protection laws in relation to your personal data. You have the right to:
Request access to your personal data (commonly known as a “data subject access request”). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.
Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.
Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.
Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground . You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.
Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios:
- If you want us to establish the data’s accuracy.
- Where our use of the data is unlawful but you do not want us to erase it.
- Where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims.
- You have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.
Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. This right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.
Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.
If you wish to exercise any of the rights set out above, please contact us.
No fee usually required
You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee to cover our costs in copying the data and sending it to you, if your request is, repetitive or excessive. Alternatively, we could refuse to comply with your request in these circumstances.
What we may need from you
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
Time limit to respond
We try to respond to all legitimate requests within one month. Occasionally it could take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer’s hard drive.
Our Site uses the following cookies:
- Strictly necessary cookies. These are cookies that are required for the operation of our Site. They include, for example, cookies that enable you to log into secure areas of our Site, use a shopping cart or make use of e-billing services.
- Analytical or performance cookies. These allow us to recognise and count the number of visitors and to see how visitors move around our Site when they are using it. This helps us to improve the way our Site works, for example, by ensuring that users are finding what they are looking for easily.
- Functionality cookies. These are used to recognise you when you return to our Site. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).
- Targeting cookies. These cookies record your visit to our Site, the pages you have visited and the links you have followed. We will use this information to make our Site and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.
We do not share the information collected by the cookies with any third parties.
You can choose which analytical, functionality and targeting cookies we can set by going into your browser and clicking on the button(s):
Strictly essential cookies OFF
Analytical or performance cookies OFF
Functionality cookies OFF
Targeting cookies OFF
However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our Site.